Eligibility for a Refund
We offer refunds in the following circumstances only:
Unused, Unopened Items
Items that have not been used and remain in their original, sealed packaging may be returned for a refund. The request must be made within 14 days of delivery.
Faulty or Defective Products
If your product arrives damaged, stops functioning within the warranty period, or has a manufacturing defect, you are entitled to a replacement or full refund. Please report the fault within 30 days of the issue arising.
Wrong Item Received
If you received a product different from what you ordered, we will arrange a replacement or full refund at no cost to you.
When Refunds Do Not Apply
- Products that have been opened and used (unless faulty or defective)
- Change of mind after opening a product
- Dissatisfaction with results — individual outcomes vary and are not guaranteed
- Items damaged through misuse, accident, or failure to follow care instructions
- Requests made outside the stated timeframes above
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
How to Request a Refund
1
Email hello@luminaewellness.net with your order number, a description of the issue, and photos if the item is damaged or faulty
2
Our team will review your request and respond within 2 business days
3
If approved, we will provide return instructions (where applicable) and confirm the refund or replacement
4
Refunds are processed to your original payment method within 3–5 business days of approval
Return Shipping
For faulty, defective, or incorrectly sent items, Luminae Wellness will cover the cost of return shipping. For change-of-mind returns of unused, unopened items, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Questions about a refund?
hello@luminaewellness.net